Lewis, B.Roentgen. and you may Soureli, Meters. (2006) The brand new antecedents from consumer respect when you look at the merchandising banking. Log out of Consumer Behaviour 5 (1): 15–31.

Jarvis, L.P. and you will Wilcox, J.B. (1977) True vendor support or just repeat purchase behavior? Industrial Product sales Administration six (1): 9–14.

Knox, S.D. and you can Denison, T.J. (2000) Shop respect: Its impact on shopping funds. An enthusiastic empirical examination of to get actions in the united kingdom. Log off Selling and you may Individual Properties seven (1): 33–forty-five.

Baldinger, A.L. and you will Rubinson, J. (1996) Brand loyalty: The hyperlink between attitude and you will choices. Diary out-of Ads Look thirty-six (6): 22–34.

Iacobucci, D. and Ostrom, A good. (1993) Intercourse differences in the effect away from center and you can relational aspects of characteristics to your assessment out of provider activities. Journal of Individual Psychology 2 (3): 257–286.

Beatty, S.Age., Mayer, M., Coleman, J.Elizabeth., Reynolds, K.Age. and you may Lee, J. (1996) Customer-conversion representative retail matchmaking. Log of Retailing 72 (3): 223–247.

Al-Wugayan, A great

Macintosh, Grams. and you may Lockshin, L.S. (1997) Shopping relationship and you can shop loyalty: A multi-height position. All over the world Journal out of Research into the Purchases 14 (5): 487–497.

De- Ruyter, M. and you will Van Birgelen, M.W. (1998) Individual ethnocentrism into the around the world characteristics selling. Globally Providers Remark seven (2): 185–202.

Wong, A good., Dean, A good. and you will White, C. (1999) The fresh perception off provider high quality for the consumer respect on hospitality business.

Boulding, W., Kalra, A beneficial., Staelin, Roentgen. and you may Zeithaml, V.An excellent. (1993) A dynamic procedure make of service quality: Regarding standards in order to behavioral motives. Record regarding Market research 29 (1): 7–twenty-seven.

Bloemer, J., De Ruyter, K. and you will Wetzels, M. (1999) Linking seen services top quality and you can solution loyalty: A multi-dimensional position. Record from Deals 33 (11–12): 1082–1106.

Selnes, F. (1993) An examination of the outcome off device performance towards the brand name profile, pleasure and you may respect. European Record out of Deals 27 (9): 19–thirty-five.

Arndt, J. (1967) Character off unit-relevant conversations about diffusion regarding a new type of product. Record out of Researching the market cuatro (3): 292–294.

Bruhn, Yards. and you may Grund, Yards.A. (2000) Concept, innovation and you can implementation of federal customer satisfaction indicator: The newest Swiss index of client satisfaction (SWICS). Total Top quality Administration eleven (7): 1017–1028.

Gerpott, T.J., Rams, W. and you can Schindler, An excellent. (2001) Customer maintenance, loyalty and you may fulfillment on the German cellular mobile communications sitios de citas de tailandia sector. Communication Rules twenty five (4): 249–269.

Gronholdt, L., ) The relationship ranging from customer satisfaction and you may loyalty: Cross-industry variations. Complete High quality Government eleven (4/5 and you will six): 509–514.

Kristensen, K., ) Customer happiness dimensions at the Blog post Denmark: result of applying of new European customer care list methods. Total Quality Administration eleven (7): 1007–1015.

Parasuraman, A good., Zeithaml, V.A beneficial. and you can Berry, L.L. (1994) Reassessment from traditional because a comparison fundamental from inside the calculating service quality: Effects for further search. Diary out of Marketing 58 (1): 111–124.

Global Journal from Buyers Relationship Government dos (1): 81–89

Barnes, J.G. (1997) Closeness, energy, and you will fulfillment: Exploring the characteristics off dating ranging from organization of financial properties and you will their retail users. Mindset and you can Business fourteen (8): 765–790.

Reynolds, K.E. and you may Beatty, S.E. (1999) Buyers positives and company consequences out of customer-sales agent relationships inside selling. Journal out of Selling 75 (1): 11–thirty two.

Fornell, C. and you can Larcker, D.F. (1981) Researching architectural picture habits that have unobservable details and you may measurement mistake. Record regarding Market research 18 (1): 39–50.

Agarwal, Roentgen. and you can Prasad, J. (1999) Try individual differences germane on the enjoy of new information technology? Log out of Choice Sciences 29 (2): 361–391.

Gefen, D. and you may Straub, D.W. (1997) Gender differences in the fresh feeling and employ out-of age-mail: An extension to your technology welcome model. MIS Quarterly 21 (4): 389–eight hundred.

Venkatesh, V. and you can Morris, Meters.G. (2000) How about we boys previously end to inquire about having directions? Gender, societal dictate, and their character in the technology welcome and you can use decisions. MIS Quarterly 24 (1): 115–139.